Our Privacy Policy

2. Information We Collect

We collect information to provide, improve, and protect our services. The types of information we collect include:

• Account Information: Name, email address, phone number, and password when you create an account.
• Call Data: Information about calls you receive, including caller ID, timestamps, call duration, and call patterns.
• Device Information: Device type, operating system, browser type, IP address, and device identifiers.
• Usage Information: How you interact with our Service, including pages visited, features used, and preferences.
• Payment Information: Billing details and payment method information (processed securely through our payment partners).
• Communication: Any information you provide when contacting our support team or participating in surveys.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To deliver, maintain, and improve our call protection services.
• Protection and Screening: To identify and block unwanted calls, detect scams, and provide real-time alerts.
• Documentation: To log violations and provide evidence for legal action.
• Communication: To send you updates, alerts, and important information about your account.
• Support: To provide customer support and respond to your inquiries.
• Analytics: To analyze usage and improve our services.
• Security: To protect the security and integrity of our services.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service, such as payment processors, hosting providers, and analytics partners.
• Payment Processing: We use fungies.io to securely process payments. Your payment information is handled in accordance with their privacy practices.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of CPSShield, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and monitoring
• Employee training on data protection and privacy
• Strict access controls to personal information

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete information.
• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
• Restriction: You have the right to request restriction of processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used format.
• Opt-Out: You have the right to opt out of certain processing activities, including marketing communications.

To exercise any of these rights, please contact us at support@cpsshield.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. For more information, please see our Cookies Policy.

You can control cookie preferences through your browser settings and our cookie consent tool.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete the information.

9. International Data Transfers

CPSShield is based in the United States. If you are using our services from outside the United States, your information may be transferred to, stored, and processed in the United States. We take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new effective date.

Please review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@cpsshield.com
• Address: CPSShield, Cincinnati, Ohio, United States

We are committed to addressing your concerns and will respond to your inquiries as soon as possible.